Terms of service

Effective Date: July 14, 2026

Welcome to Pixbeat ("Pixbeat", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, https://www.pixbeat.in, and the purchase of products offered through our website.

By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the website.

1. About Pixbeat

Pixbeat is an online retail platform offering consumer electronic products, including aesthetic cameras, portable speakers, voice keychains, and other accessories.

Contact Details
Website: https://www.pixbeat.in
Email: info@pixbeat.in
Phone: +91 88827 72718

Business Address
Plot No. 756, Rani Avanti Bai Road, Near HUDA Market, Mohyal Colony, Sector 40, Gurugram, Haryana – 122003, India.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding contract under applicable Indian laws.
  • All information provided by you is true, accurate, and complete.

3. Products & Pricing

We make every reasonable effort to ensure that product descriptions, images, specifications, availability, and pricing displayed on our website are accurate. However:

  • Product colours may vary slightly due to differences in screen displays.
  • Product packaging may vary from images shown on the website.
  • Prices and availability may change without prior notice.

We reserve the right to correct any typographical, pricing, or technical errors. All prices displayed are inclusive of applicable taxes unless stated otherwise, and any additional charges (such as shipping) will be shown as a clear breakup at checkout before payment.

4. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase. An order confirmation email or SMS acknowledges receipt of your order but does not signify acceptance. An order is considered accepted only after it has been processed and dispatched by Pixbeat.

We reserve the right to refuse or cancel any order due to:

  • Product unavailability.
  • Pricing or technical errors.
  • Suspected fraudulent or unauthorised transactions.
  • Incomplete or inaccurate customer information.
  • Compliance with applicable laws or regulatory requirements.

If a prepaid order is cancelled by Pixbeat, the amount paid will be refunded to the original payment method. Pixbeat does not levy cancellation charges on customers, except where a similar charge would also be borne by Pixbeat in the event Pixbeat cancels the order.

5. Payments

Payments are securely processed through trusted third-party payment gateway providers, including Razorpay. Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Other payment methods displayed during checkout

Pixbeat does not store your complete card details, UPI PIN, CVV, or internet banking credentials. Use of third-party payment services is subject to their respective terms, conditions, and privacy policies.

6. Shipping & Delivery

Shipping timelines, delivery estimates, shipping charges, and related conditions are governed by our Shipping Policy. While we endeavour to deliver orders within the estimated time, delays may occur due to circumstances beyond our reasonable control.

7. Returns, Replacements & Refunds

Returns, replacements, refunds, and cancellations are governed by our Refund & Replacement Policy. Customers are encouraged to review the Policy before placing an order.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Provide false or misleading information.
  • Attempt unauthorised access to our systems.
  • Interfere with website security or functionality.
  • Upload malicious software, viruses, or harmful code.
  • Engage in fraudulent transactions or misuse promotional offers.

9. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to:

  • Pixbeat name and branding
  • Logos
  • Product photographs
  • Graphics
  • Icons
  • Videos
  • Website design
  • Text
  • Software
  • Layout

is the intellectual property of Pixbeat or its licensors and is protected under applicable intellectual property laws. No material from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

10. Promotional Offers

Pixbeat may introduce promotional campaigns, discount codes, gift offers, or limited-time sales. Unless expressly stated:

  • Only one promotional offer may be applied per order.
  • Promotional offers cannot be combined.
  • Promotions have no cash value.
  • Pixbeat reserves the right to modify or withdraw promotions without prior notice.

11. Electronic Communications

By using our website or placing an order, you consent to receive electronic communications from Pixbeat, including order confirmations, invoices, shipping updates, customer support messages, and service-related notifications via email, SMS, or WhatsApp, where applicable. Marketing communications will be sent only where permitted by law or where you have provided the necessary consent. You may opt out of promotional communications at any time.

12. Disclaimer

While we strive to ensure the accuracy of information available on our website, Pixbeat does not warrant that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components. Products should be used only in accordance with the manufacturer's instructions and applicable safety guidelines.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Pixbeat shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products. Our aggregate liability for any claim relating to an order shall not exceed the amount paid by the customer for that order. Nothing in these Terms limits any rights available to consumers under applicable Indian law.

14. Force Majeure

Pixbeat shall not be responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, governmental actions, internet outages, courier disruptions, strikes, or other force majeure events.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

16. Grievance Redressal

If you have any complaint or grievance regarding our website, products, services, or your order, please contact:

Grievance Officer
Name: Ashu Bhatia
Designation: Grievance Officer
Email: info@pixbeat.in
Phone: +91 88827 72718

General Contact
Website: https://www.pixbeat.in
Email: info@pixbeat.in
Phone: +91 88827 72718
Customer Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM (IST)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we aim to acknowledge customer grievances within 48 hours and resolve them within 30 days (1 month) of receipt.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Subject to the rights available to consumers under applicable law — including the right of a consumer to approach the consumer forum or commission having jurisdiction over their own place of residence — any other dispute arising out of or relating to these Terms, your use of the website, or any purchase made through Pixbeat shall be subject to the exclusive jurisdiction of the competent courts at Gurugram, Haryana, India.

18. Changes to these Terms

Pixbeat reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on https://www.pixbeat.in. Continued use of the website after such changes constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Pixbeat
Website: https://www.pixbeat.in
Email: info@pixbeat.in
Phone: +91 88827 72718
Customer Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM (IST)
Business Address: Plot No. 756, Rani Avanti Bai Road, Near HUDA Market, Mohyal Colony, Sector 40, Gurugram, Haryana – 122003, India.